Sr Desktop Support Analyst

Location: Raleigh, NC (on-site). Long-term contract; W-2 employment only (no C2C, 1099, or third-party vendor arrangements).

About the role

This person owns end-user IT issues from start to finish. They triage and prioritize incidents and service desk tickets, resolve hardware, software, and network problems, and keep customers updated until the issue is closed. The role is hands-on and customer-facing. It also carries leadership duties: mentoring teammates, leading small projects, and spotting recurring problems so they can be fixed for good.

Requirements

• Desktop imaging and deployment, including PC refresh and user data/profile migration
• Advanced hardware, software, and peripheral troubleshooting (printers, scanners, network devices)
• Active Directory and account administration (AD, email, Citrix)
• Networking fundamentals (TCP/IP, DHCP) to diagnose problems at the user level

Benefits

• Competitive compensation package
• Full benefits: medical, vision, dental, and more
• 401(k) with company match
• Opportunity to join an industry-leading organization