Sr IT Desktop Support Specialist

About the role

Archer is an aerospace company based in San Jose, California, building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

Responsibilities

• Provide day-to-day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
• Install, configure, and troubleshoot desktop systems, corporate mobile devices, workstations, servers, and printers.
• Maintain file and other data integrity for traditional and cloud-based systems.
• Play a critical role in on-boarding/off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field.
• Execute core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration.
• Deploy and maintain computer & device management/software push solutions.
• Occasionally organize training or ramp-up such as project-based training, recurring training, or new hire orientation.
• Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition.
• Create documentation of internal procedures and Client-facing Help Guides.
• Participate in process definition to support changes in maturity as Archer grows.
• Support office-based and remote personnel.

Requirements

• 5+ years of related IT work experience.
• Computer support related certifications or technical degree.
• Experience with support, set-up, and administration of typical end-user hardware, software, and services.
• Experience with desktop imaging or device management solutions.
• Strong interpersonal skills and ability to work in a fast-paced environment.
• Strong attention to detail.
• Able to move and lift IT equipment as necessary, including PCs, servers, and rack equipment.

Qualifications

• Not specified.

Skills

• Not specified.

Benefits

• Not specified.

Pay

Base pay range: $94,000 - $120,000.

Schedule

Not specified.

Application Instructions

Not specified.