Sr. Desktop Engineer

About the role

The Sr. Desktop Engineer (Executive Support & Endpoint Engineering) will support executive leadership and critical business stakeholders with high-touch, reliable, and secure end-user technology.

Responsibilities

• Daily white-glove technology support for executive leadership and critical business stakeholders, ensuring prompt, professional, and discreet resolution of hardware, software, mobile, collaboration, connectivity, and access-related issues
• Hands-on audio/visual support for executive meetings, board meetings, conference rooms, town halls, and high-priority events, including setup, testing, troubleshooting, vendor coordination, and real-time support for conferencing, presentation, and hybrid meeting technologies
• Endpoint standards, provisioning, imaging, configuration, deployment, refresh, retirement, and lifecycle governance for Windows, Mac, and mobile devices
• Administration and optimization of endpoint management platforms such as Microsoft Intune, Autopilot, Addigy, MECM, ManageEngine UEM or related tools
• Advanced support for Microsoft 365, Teams, Outlook, OneDrive, SharePoint, conferencing tools, executive meeting rooms, and hybrid work technologies
• Endpoint hardening, encryption, patch compliance, vulnerability remediation, device policy enforcement, access controls, and partnership with Cybersecurity
• Senior escalation for complex end-user technology issues, recurring endpoint incidents, root cause analysis, and proactive remediation
• Packaging, testing, event correlation, deployment, troubleshooting, and lifecycle management of desktop applications and business productivity tools
• Standards, runbooks, support procedures, knowledge articles, self-service enablement, and continuous improvement of endpoint support processes
• Endpoint asset tracking, hardware/software inventory accuracy, warranty coordination, vendor engagement, procurement support, and service level follow-up
• Collaboration with Infrastructure, Cybersecurity, Service Desk, HR, Facilities, and other business stakeholders to improve employee technology experience
• Execution of endpoint-related initiatives, device refreshes, platform migrations, office openings, collaboration upgrades, and executive technology projects

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or related field; equivalent work experience may be considered
• 6+ years of progressive experience in desktop engineering, endpoint support, endpoint management, IT operations, or enterprise end-user technology support
• 3+ years of experience providing direct executive-level (C-suite) white-glove technology support in a corporate environment
• Strong hands-on experience supporting Windows, macOS, iOS, and Android devices in an enterprise environment
• Experience administering endpoint management platforms such as Microsoft Intune, Autopilot, Addigy, MECM, ManageEngine UEM or related tools
• Strong knowledge of endpoint provisioning, imaging, performance tuning, patching, software deployment, application packaging, PowerShell, and lifecycle management
• Experience supporting Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and hybrid meeting/collaboration tools
• Familiarity with endpoint security practices, including encryption, device compliance, vulnerability remediation, access controls, endpoint hardening, and conditional access policies
• Strong hands-on experience supporting executive meetings, board meetings, conference rooms, video conferencing platforms, and audio/visual technologies
• Strong analytical, troubleshooting, and problem-solving skills across hardware, software, networking, mobile, collaboration, identity/access, and endpoint management domains
• Experience working within ITSM processes, including incident management, request fulfillment, change management, problem management, and knowledge management
• Strong cross-functional collaboration skills with the ability to partner effectively with Infrastructure, Cybersecurity, Service Desk, HR, Facilities, vendors, and business teams
• Relevant certifications preferred (e.g., Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA A+, Network+, Security+, Addigy certification, ITIL Foundation, or comparable credentials)
• Experience supporting distributed, multi-site, retail, hospitality, restaurant, or franchise-based environments preferred
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!