Sr. Default Claims Specialist

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

About the Role

The Senior Default Claims Specialist will prepare, file, and follow up on all FHA, VA, USDA, MI, Freddie Mac, and Fannie Mae claims. They will ensure claims are filed timely and accurately according to insurer and investor guidelines while performing duties in accordance with company policies. This role requires expertise in mortgage servicing investors, state and federal guidelines, with a focus on default claim processing. The Specialist will also identify process gaps and suggest resolutions to leadership.

Responsibilities

• Understand and manage claim milestones to ensure tasks are processed in compliance with all state and federal laws, Investor, Insurer, Agency, and company guidelines.
• Stay current with pending regulatory and investor guideline changes that could impact claims processes and communicate these to leadership.
• Prepare and file all FHA, VA, USDA, MI, Freddie Mac, and Fannie Mae claims timely and accurately according to investor/insurer guidelines.
• Manage a portfolio of claims derived from events pertaining to Foreclosure, Loss Mitigation, and other liquidation events.
• Cross-train on various parts of the Loss Analysis process, including data input and AOP review.
• Monitor properties for title transfer and claim reimbursement in strict accordance with investor/insurer guidelines.
• Keep management informed of trends and impediments, including claim denials/curtailments, FHA re-conveyances, and FHA offsets.
• Ensure all claim documents are imaged and provided timely.
• Learn new skills and expand job knowledge to better perform assigned duties.
• Demonstrate a moderate understanding of the default waterfall and its relevance to different claims processes.
• Prioritize work to meet strict deadlines and SLAs.
• Identify gaps in department policies and procedures and provide recommendations and solutions.
• Assist in training new team members to improve the new hire process.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in Default Claims.
• 5+ years of experience in Mortgage Servicing.
• 1+ years of experience in LoanSphere Claims.
• Hands-on experience with all claim types listed (FHA, VA, USDA, MI, Freddie Mac, Fannie Mae).
• Exceptional interpersonal, verbal, and written communication skills.
• Strong time management and organizational skills.
• Knowledge and understanding of Black Knight Products, with at least 3+ years of MSP experience.
• Advanced knowledge of basic computer software programs, including Windows, Microsoft Word, Excel, Internet, and Microsoft Outlook.

Benefits

• Competitive salary
• Medical, Dental, and Vision insurance
• Accidental Death, Long-Term Disability, and Short-Term Disability insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401K retirement plan
• Basic Life and Voluntary Life insurance
• Paid Parental Leave
• Performance-based bonus opportunities