Sr. Debt & Asset Recovery Specialist

Position Overview

The company is seeking a motivated and experienced portfolio management professional skilled in mid-stage collections and asset recovery activities. The Sr. Debt and Asset Recovery Specialist will oversee and manage a team of professionals in various aspects of collections and recovery.

Essential Duties and Responsibilities

• Strive to mitigate loss and maximize recoveries through proactive management of assigned problem account queue, performing all collection and recovery activities timely and accurately
• Conduct extensive skip-tracing and work in conjunction with outside partners (repo and collections) in efforts to locate obligors, secure payment, and collateral
• Assume responsibility for all out for repossession accounts until collected current or default cured
• Assign accounts to our repo companies based on the best probability of recovery and reassign as necessary
• Lead training and development initiatives of the Debt & Asset Recovery Team
• Prepare and maintain pre-litigation files; manage proper escalation ensuring compliance with legal referral timelines
• Aid in call center platform; ensure proper workflow and reporting; establish dialer campaigns
• Meet required KPI productivity metrics, i.e., call volume levels, contacts made, payment promises secured, etc.
• Actively monitor departmental dashboards and reports including call center platform, repo placements, legal recommendations, etc.
• Approve and process vendor invoices within defined approval limits
• Handle/resolve escalated problem accounts. Make recommendations for next steps including legal activity
• Coordinate with Collections, Asset Management, and Legal to effectively utilize all resources to reach account resolution
• Document all interaction with customers and outside agencies to ensure tracking and reporting accuracy
• Make next-step recommendations to management team including litigation, abandonment, and charging off
• Seek workout and repayment opportunities with obligors; working with customers to restructure, reschedule, rewrite, or extend payments
• Furnish proper customer facing written communications such as demand and notice of private sale
• Conduct routine audits of repossession efforts; routinely seek updates from partners
• Ensure compliance with laws and internal policies
• Handle any miscellaneous duties as assigned

Qualifications

• Solid working knowledge of MS Excel and MS Word preferred
• Bilingual in English & Spanish a plus
• 5 years collections, repossession, and workout experience (commercial preferred)
• College Degree preferred but not required
• Basic knowledge of legal, collateral disposition, deficiency calculations preferred but not required
• Leadership, supervisory, mentor experience preferred but not required

Tools and Equipment Used

• Personal computer
• Copier
• Phone
• Other typical office equipment

Working Hours/Locations

Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs. Travel Occasional travel related to attendance at industry seminars

Physical Demands

• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person
• Body motor skills sufficient to enable incumbent to move from one office location to another

Additional Benefits

• Medical, Dental, and vision plans
• 401(k) and matching
• Paid Time Off
• Company Paid Life Insurance
• Employee Assistance Program
• Training and Development Opportunities
• Employee Discounts

Pay and Schedule

The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education. The position is exempt and the salary will be between $72,200.00 and $87,800.00 with an opportunity to earn a discretionary annual bonus.