Debt & Asset Recovery Specialist

About the role

The Debt and Asset Recovery Specialist is responsible for mitigating loss and maximizing recoveries through proactive management of assigned problem account queues. This includes performing all collection and recovery activities timely and accurately, conducting extensive skip-tracing, and managing repossession requests.

Responsibilities

• Strive to mitigate loss and maximize recoveries through proactive management of assigned problem account queue, performing all collection and recovery activities timely and accurately
• Conduct extensive skip-tracing and work in conjunction with outside partners (repo and collections) efforts to locate obligors, secure payment, and collateral
• Assume responsibility for all out for repossession accounts until collected current or default cured
• Prepare and present account status reports to management upon request
• Absorb accounts to our repo companies based on the best probability of recovery and reassign as necessary
• Cook complex case handling and strategic decision making in sensitive scenarios
• Coordinate with Collections, Asset Management, and Legal to effectively utilize all resources to reach account resolution
• Create complete and thorough documentation so that the file can be handed to asset management for remarketing purposes
• Document all interaction with customers and outside agencies to ensure tracking and reporting accuracy
• Make next-step recommendations to management team including litigation, abandonment, and charging off
• Seek workout and repayment opportunities with obligors; working with customers to restructure, reschedule, rewrite, or extend payments
• Handle all invoice resolutions to make sure bills are paid in a timely fashion
• Furnish proper customer facing written communications such as demand and notice of private sale
• Conduct routine audits of repossession efforts; routinely seek updates from partners
• Address third-party repair liens or competing interests
• Ensure compliance with laws and internal policies
• Participate in continuous improvement initiatives for processes and policies
• Handle any miscellaneous duties as assigned

Qualifications

• Solid working knowledge of MS Excel and MS Word preferred
• Bilingual in English & Spanish a plus

Education And Experience

• 3 years collections experience (commercial preferred)
• 1-2 years of credit experience preferred but not required
• College Degree preferred but not required

Benefits

• Medical, Dental, and vision plans
• 401(k) and matching
• Paid Time Off
• Company Paid Life Insurance
• Employee Assistance Program
• Training and Development Opportunities
• Employee Discounts