Sr. DC IT Manager

About the Company

CarParts.com is the go-to eCommerce platform for auto care and maintenance. We provide drivers with quality parts at competitive prices and enable them to schedule appointments with trusted mechanics directly through our website. Using world-class design principles and the latest technologies, we deliver a fast, intuitive digital experience backed by our company-owned national distribution network. With over 1,000 employees worldwide, we are scaling rapidly, fueled by our most recent strategic partnership and $35 million investment.

Our Culture

• Hungry & Hardworking: We set ambitious goals, measure progress with clear metrics, and hold ourselves accountable to deliver results.
• Promote from Within: We reward top performers with opportunities for growth and advancement.
• Collaborative & In-Person: We believe the best ideas and fastest execution happen face-to-face.
• High Standards: We move quickly, pay attention to details, and dig deep—whether it’s analyzing contracts, aggregating complex scenarios, or building clear, data-driven presentations.
• No Passengers: We value grit, ownership, and the relentless pursuit of results.

About the Role

The DC IT Senior Manager is a modern warehouse operations technology and engineering leader who bridges the gap between distribution center operations and the technology that powers them. This person leads technology operations and support teams across CarParts.com's distribution center network (JAX, GPT, LSL, LAS1). The ideal candidate understands how a DC actually runs—picking, packing, shipping, receiving, inbound, and inventory control—and brings genuine curiosity about the technology layer underneath: the handheld devices and applications DC associates use daily, the wireless network those devices depend on, and enough depth on networking to partner credibly with the headquarters network team.

This role requires staying composed and solutions-focused when operations is under pressure to hit SLAs and outbound quality targets, turning urgency into fast, clear technology action, and leading a team with a proactive, metrics-driven, automation-focused approach.

Responsibilities

• Own uptime and availability targets (99.9%+) across all systems supporting the DC network and hold the team accountable to SLAs—with a clear view of how downtime impacts picking, packing, shipping, and outbound quality for the operations team.
• Build, lead, and develop a team of IT Service Analysts and technicians across all four DC sites, including hiring, performance management, coaching, and staffing plans.
• Serve as the technology partner to DC operations leadership across picking, packing, shipping, receiving, inbound, and inventory control, maintaining deep working knowledge of the devices, wireless network, and applications DC associates use daily.
• Partner with the headquarters network team on design, troubleshooting, and capacity needs across all sites.
• Establish and oversee escalation protocols for critical incidents, ensuring appropriate coverage during business and non-business hours across sites.
• Drive root cause analysis and post-incident review processes for high-priority incidents; partner with software engineering leadership to prioritize fixes, defects, and workflow optimization.
• Set and oversee standards for technology infrastructure across DC sites—end-user devices (IP phones, desktops, mobile devices, handhelds) and network infrastructure (switches, access points, connectivity, firewalls)—managing vendor relationships and escalation paths.
• Champion a metrics-driven, automation-focused approach to the team's operations—identifying where proactive monitoring or automation can reduce incidents before they impact operations.
• Own technology investment strategy—evaluating new solutions, building the business case, and managing department budget, vendor contracts, and capital planning for DC technology infrastructure.
• Maintain working knowledge of SQL Server scripting and WMS systems to guide team troubleshooting and technical decisions.

Requirements

• 5+ years of experience in DC Operations/Warehousing technology support, including 2+ years in a people management or team lead role.
• 4+ years of experience supporting technology in an e-commerce organization with multiple distribution centers.
• Experience managing distributed teams across multiple physical sites.
• 3+ years of WMS system experience.
• 2+ years of Windows Server administration and knowledge of DHCP, DNS, and file servers.
• 2+ years of experience overseeing desktop support operations for hardware/software solutions.
• Experience supporting RF Devices, Mobile Printers, and Label Printers at scale.
• 2+ years of network administration and troubleshooting, including APs, switches, and routers.
• Demonstrated experience developing process documentation and standard operating procedures across sites.
• Strong interpersonal, verbal, and written communication skills, with experience presenting to senior leadership.
• Proven ability to build and lead high-performing technical teams with minimal supervision.
• A continuous improvement mindset for team development, process, and innovation.
• Ability to manage competing priorities across multiple sites and deliver on tight deadlines.
• Availability for on-call escalation and flexibility to support DC Operations, system updates, and new technology rollouts across time zones.

Nice to Have

• Certifications: MCSA or MCSE, A+ Hardware/Networking, A+ Security.
• PowerShell scripting.
• PMP or equivalent project management certification.