Sr Customer Support Manager

Responsibilities

• Act as a single point of contact for customer management and service delivery
• Work with customers to resolve issues and drive corrective actions
• Maintain service scope in accordance with contracts
• Ensure timely reporting to customers as required
• Manage vendor performance and contractual obligations
• Implement improvements for service quality and best practices
• Facilitate transitions from project implementation to support

Qualifications

• 3+ years of experience in Customer Service, Account Management, or Public Safety
• Ability to obtain government-required background clearance
• Strong computer skills including MS Office and Google Suite
• Fluency in English and French is highly desirable
• Understanding of ITIL processes and telecommunications systems

Benefits

• Opportunity for extensive travel (25-50%) across the designated region
• Fostering of professional growth through direct customer relations management
• Engaging work with the company Public Safety Customers and their subcontractors
• Involvement in strategic decision-making to shape service delivery
• Supportive corporate culture prioritizing customer satisfaction