Sr. Customer Supply Chain Analyst

Role Summary

The Sr. Customer Supply Chain Analyst is responsible for driving supply chain value for strategic customers by planning and executing to a high level of customer service/customer experience enabled by strong internal and external collaboration and communication. This role works in close collaboration internally with product line management, commercial (sales, CSRs, etc.), customer program team(s), manufacturing, and supply chain teams (plant and regional planners, supply chain managers, plant buyers/global supply management, logistics, etc.) to consistently exceed customers’ delivery expectations, enable revenue/profitability growth, and improve inventory/cash flow performance. The Sr. Customer Supply Chain Analyst communicates frequently with key stakeholders within the organization on customer metrics/performance.

Key Responsibilities

• Facilitate timely and effective SC communication and information flow across internal functions and external business partners supporting assigned customer(s)
• Lead/collaborate across functions on customer order management execution (keen attention to detail and strong sense of urgency)
• Proactively monitor/analyze customer fulfillment performance: customer backlog, undated orders, production order status/tracking, inventory, and any other actions needed to exceed customer delivery expectations
• Quickly identify and roadblocks and drive resolution for any constraints related to hitting committed ship dates
• Collaborate within customer program team (PLM, commercial, sales) to identify, manage, and execute customer priorities
• Ensure customer forecast is accurate within our ERP system
• Participate in forecast consensus meetings representing customer demand
• Work with customer to understand demand model, architecture changes, NPI’s, build schedules, and drive synchronization of orders within the plants
• Collaborate with plant & regional supply chain planners to ensure sufficient supply plans to meet customer demand at work center level
• Support product changes, new product introductions (NPI) and customer transition plans for associated customer
• Support all inventory-related initiatives for associated customer including global stocking programs and PIRA’s
• Maintain customer delivery metric tracking and communication for associated scorecards and reporting (internal and external)
• Support cost saving initiatives, lean initiatives, and process improvement or customer program projects
• Support regional and global SIOP meetings
• Collaborate with regional/global planning to ensure customer demand is serviced optimally supporting business objectives/strategy

Education and Experience: Required

• Bachelor's Degree (Supply Chain, Business, or technical field) with 2+ years of Supply Chain, Logistics, Planning, or Customer Operations (or equivalent) experience
• Strong SAP experience (Production, Planning and Scheduling)
• Experience managing customer orders, backlog, inventory, forecasts, or fulfillment performance, while working cross-functionally to resolve supply/delivery constraint
• Demonstrated ability to gather, analyze, and interpret customer requirements and business objectives
• Strong verbal, written, and presentation communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization

Education and Experience: Desired

• APICs or Institute for Supply Management (ISM) certifications CPIM, CSCP, CPSM, C.P.M., A.P.P., etc.
• Demonstrated ability to use lean techniques

Reward and Recognition

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. - Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. - As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. - Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. - Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Equal Employment Opportunity

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We consider requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.