Sr. Customer Success Manager - SaaS

About the role

ShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.

What You’ll Do

• Own and manage a high-volume portfolio of strategic and growth accounts with full accountability for retention and expansion revenue
• Build and maintain executive-level relationships, positioning yourself as a trusted advisor across customer organizations
• Translate customer goals into measurable success plans tied to business outcomes and ROI
• Drive product adoption and maturity through structured enablement, best practices, and ongoing value realization
• Lead renewals end-to-end, proactively managing risk and forecasting outcomes 6+ months in advance
• Identify and close expansion opportunities through consultative, value-based selling
• Operate with strong commercial acumen—comfortable owning a book of business and revenue targets
• Partner cross-functionally with Sales, Product, and Support to advocate for customers and drive results
• Manage competing priorities across a high volume of accounts without sacrificing quality or responsiveness

What We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS
• Proven track record of owning and growing a book of business, including renewals and expansion/upsell targets
• Experience managing a high volume of accounts while maintaining strong customer outcomes
• Strong commercial mindset with comfort in revenue ownership and quota-carrying or expansion-focused roles
• Demonstrated ability to navigate complex organizations and build relationships with executive stakeholders
• Skilled in identifying risk early and driving proactive retention strategies
• Excellent business acumen with the ability to tie product value to customer KPIs and ROI
• Clear, confident communicator with strong executive presence
• Hightly organized, proactive, and able to operate independently in a fast-paced environment
• Experience in e-commerce, shipping, or logistics technology is a strong plus

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave
• This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum
• Compensation is based on experience