Sr. Customer Success Manager
About the Opportunity
The organization is pioneering the category that is fundamentally changing the way companies increase sales productivity. It is committed to building breakthrough software with a spark of magic, focusing on equitable workspaces and a culture of belonging.
About the Role
The organization is seeking an experienced Customer Success Manager to join the Post-Sales team. CSMs play a crucial role in ensuring customer satisfaction, retention, and ongoing success.
Key Responsibilities
Customer Relationship Ownership
Strategic Account Planning
Value Realization
Required Qualifications
Proven ability to consult with customers at all levels of seniority
Excellent communication skills
Strong collaboration skills
Prioritizes customer experience with a focus on satisfaction and retention
Excited about the ways products can be used to accelerate business goals
Has a strong background in project management
Location and Compensation
Available in-office or remote in the following states: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C.
Base salary range: $98,000 - $140,000
On Target Earnings (OTE) range: $140,000 - $200,000, 70.00% base/30.00% variable target OTE split
Benefits
Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
Quarterly Recharge Fridays (paid days off for mental health recharge)
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits