Sr. Customer Success Manager
Cato Networks · New York, NY · 5 days ago
RemoteRemoteCustomer Service$160k–$200k/yrFull-time
Responsibilities
- Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
- Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
- Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Requirements
- 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
- Experience in full commercial negotiations as well as some technical escalation
- Experience and exposure working with networking or security software solutions
- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
- Able to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
- Able to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
- Must be very well organized and able to work effectively in a nimble and fast-paced environment
- Effective problem solver, shows ownership and wants to see issues resolved
- Comfortable working within a geographically distributed team for a hyper-growth global organization
- Must be located within the Bay Area, CA, United States
- Ability to travel up to 25% of the time
- Prior Experience
- Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
- Routing (static, BGP, EIGRP, etc.)
- Switching
- SD-WAN
- Firewalls, Proxy
- CASB/DLP
- Identity Management (SSO, SAML, LDAP, etc.)
- Threat protection mechanisms (IPS, AM, etc.)
- Load Balancing
- Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
- WAN, MPLS
Pay
A reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000.