Sr. Customer Success Manager

This is a Fully Remote Job About Our Client:Pacvue operates within the commerce media industry, addressing the challenge of optimizing advertising spend across numerous retail media networks. The organization leverages advanced AI and real-time data to enable brands and agencies to enhance advertising performance and expand their reach across retail platforms globally. Handling over $12 billion in advertising spend and partnering with more than 100 retail networks, the company supports a substantial portion of retail media advertising worldwide. About the Opportunity:The SENIOR CUSTOMER SUCCESS MANAGER is responsible for managing relationships with enterprise clients, serving as their primary contact to resolve issues and ensure their success with the platform. This role impacts client satisfaction and retention by delivering high-quality support, driving account growth, and collaborating internally to improve processes and product education. The position plays a key part in aligning client needs with the program’s capabilities and strategic objectives. Responsibilities: Provide technical support and service to ensure customer success Develop and execute account growth plans by identifying new opportunities Lead account strategy development independently for priority clients Manage escalations, resolving client issues with appropriate judgment Maintain expertise in the platform and retail media landscape Collaborate on product onboarding and educational content Identify and implement process improvements Educate users on new platform features Address technical software issues and upgrades Communicate client feedback to R&D for product enhancements Generate reports and document errors for developer communication Requirements: Minimum 5 years experience in digital/search advertising platforms At least 2 years experience with ecommerce advertising platforms (experience with Pacvue preferred) Knowledge of Amazon DSP, Amazon Marketing Cloud, and retail media display offerings is a plus Experience with social commerce platforms such as TikTok is beneficial Background in customer success, consulting, or pre-sales preferred Strong interpersonal and customer service skills Ability to work effectively in fast-paced, ambiguous environments Capability to balance tactical and strategic work Strong analytical and moderate Excel skills Pay Range and Compensation Package: The annual base salary range for this position is $90,000 to $110,000, dependent on experience and other factors Eligible for additional annual bonus compensation through incentive plans Benefits & Perks: Flexible paid time off Paid holidays and floating holidays Medical, dental, and vision insurance Flexible spending account (FSA), health savings account (HSA) with employer contribution Life insurance and pet insurance 401(k) plan with employer match Paid parental leave Paid volunteer days Company-subsidized fitness memberships Fertility and family-building resources Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.