Sr. Customer Success Manager
About the role
At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision: “To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.” Our Vision starts with our values—Hungry, Humble and Smart. We seek team members who are driven to achieve results while bringing these values to life with how they lead and work. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning. The Sr. Customer Success Manager has primary responsibility for long-term success and retention of current partnerships by providing “white glove” customer service to Meazure Learning’s clients. To accomplish this, the Sr. Customer Success Manager will develop engaging relationships to optimize the customer experience and help them achieve successful outcomes with Meazure Learning.
Responsibilities
- Drive customer success as the first point of contact for customers in named accounts.
- Serve as the primary liaison in sustaining exam volume within current partner accounts.
- Protect business with current partners to ensure they won’t be tempted to use a competitor.