Sr. Customer Success Manager - Enterprise (West)

Responsibilities

• Onboard enterprise-level accounts to ensure adoption and ongoing engagement
• Develop and implement a customer engagement and communications strategy
• Act as a product expert to drive collaboration and impact for customers
• Conduct regular customer success reviews to confirm satisfaction and resolve issues
• Share best practices to maximize customer value
• Analyze usage patterns to enhance customer adoption and satisfaction
• Manage critical situations and work with teams to identify expansion opportunities

Qualifications

• 3+ years of Customer Success or Account Management experience
• PREFERRED: Experience with State & Local Government (SLG)
• Ability to explain technical topics to non-technical audiences in large enterprises
• Strong relationship-building skills with customers and internal stakeholders
• Experience with maintaining diverse and outcome-focused customer relationships
• Enthusiasm for web-based technologies
• Bachelor's degree in relevant field or equivalent experience

Benefits

• Employer-subsidized medical, vision, and dental coverage
• 401k match to help save for the future
• Monthly stipend for work and productivity support
• Flexible Time Away Program plus Sick Time Off
• Life insurance and short/long-term disability coverage
• Up to 24 weeks of parental leave
• 12 paid holidays each year
• Personal paid Volunteer Day for community support
• Professional growth opportunities including Udemy courses
• Company-funded perks including counseling membership and local discounts
• Teleworking options available in the U.S.