Customer Success Manager, West

About the role

Join Cartwheel to help tackle the student mental health crisis. We see our role as supporting school staff who see kids every single day. This means: Earlier intervention, Higher student and family engagement in care, Better coordination among the trusted adults in a student’s life, Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live.

What You’ll Do

• Build relationships with and deliver an outstanding experience for Western school district leadership, school staff, and the families they serve.
• Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback through regular communication and problem-solving with school and district leadership.
• Deliver clinical guidance and coaching to school staff as questions arise (e.g., potential fit of a student referral to Cartwheel, input on how to respond to a student situation in the building, strategic advice on building a Multi-Tiered System of Support).
• Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas.
• Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program.
• Build, promote, and support strong collaboration and positive culture with Cartwheel’s clinical team.
• Flexible travel to districts that need targeted support or attention, when necessary.

WHO YOU ARE

• 3-5+ years of experience as a Customer Success Manager implementing and supporting education, education technology, or school based mental health programs.
• Located in Oregon, Idaho, or Nevada (or a neighboring state).
• 2+ years of experience working in or around k-12 school systems, such as in a school-based clinician, administrator, teacher, vendor, or business partner.
• Commitment to serving communities traditionally overlooked in the healthcare setting – uninsured and underinsured families, youth in foster care, English learners, etc.
• Passion for our mission to tackle the youth mental health crisis!

Preferred

• Active license to deliver clinical care (LCSW, LICSW, LMHC, LCPC, PhD/PsyD) in the West.
• Clinical experience in the outpatient setting, with comfort managing clinical complexity and safety/risk.
• Experience working with immigrant populations, rural communities, and/or military families.

Skills

• Project Management: Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks.
• Tech Savvy: Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Asana).
• Relationship Builder: Experience with building relationships across diverse stakeholders and influence without authority.
• Strong Communicator: Superb written and verbal communication skills.
• Entrepreneurial: Desire to work with a small, entrepreneurial team to build a new program.
• Organized thinker: Instinctively structures problems into logical components.

Why You’ll Love Cartwheel

• In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you’ll have competitive cash compensation between $95,000 to $110,000 plus 10% variable compensation.
• Equity ownership stake in the company.
• High-quality health insurance with a $0 monthly premium option for employees.
• Dental, Vision, and Employer-Sponsored Life Insurance.
• 4 weeks of paid PTO (3 weeks any time + 1 week office closure in December).
• Sick Leave + Holidays.
• 401K with 2% employer match.
• Yearly learning stipend.
• Team-based culture with mission-driven colleagues who will go to bat for you.

Compensation

The base pay range for this role is $95,000 – $110,000 per year.