Customer Success Leader, West Region

About the role

Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and trusted by many of the leading life sciences companies. The platform uniquely combines real-time, multimodal clinical data with deep clinician engagement to detect disease earlier, coordinate care teams, and help ensure patients receive the right treatment faster. Viz.ai was the first company to be awarded CMS reimbursement for AI and is ranked the #1 Healthcare AI Platform by hospitals and health systems in the Black Book Research survey.

Requirements

• 8+ years of experience in Customer Success or related customer-facing roles in enterprise SaaS
• 3+ years in a CS leadership role with direct ownership of a team and a regional or segment NRR number
• Demonstrated experience building and executing commercial CS motions — expansion, upsell/cross-sell, executive engagement
• Track record of partnering with enterprise Sales teams on pipeline and account strategy, not just post-close execution
• Healthcare or healthtech experience strongly preferred — familiarity with how health systems buy, operate, and adopt technology
• Experience managing and developing remote teams
• Willingness to travel (20–30%) for customer visits and team engagements