Sr. Customer Success Manager

Responsibilities

• Build deep, strategic relationships with senior client stakeholders, positioning Backlight as a critical enabler of their business imperatives.
• Act as the definitive expert on Backlight's platform (Iconik and Wildmoka), guiding clients to optimal use and identifying new ways our solutions drive their success.
• Own the renewal and expansion strategy for your accounts, identifying opportunities to deepen our partnership, drive new revenue with the install base and grow our footprint.
• Proactively monitor client health and usage, translating data into actionable insights that preempt issues and accelerate adoption.
• Drive internal alignment, championing client needs across Product, Engineering, and Sales to ensure our roadmap and services directly support their growth.
• Advise clients on industry trends and best practices, helping them leverage Backlight to navigate market shifts and achieve competitive advantage.

Requirements

• 6+ years of experience owning customer relationships in enterprise SaaS with a focus on content, workflows, and/or asset lifecycle management.
• A high-level understanding of video formats, ingest, delivery, and distribution.
• A track record of translating complex client needs into clear action, driving measurable business outcomes.
• An exceptional ability to engage and influence senior executives, articulating value and building trust.
• A demonstrated ability to manage multiple complex accounts, balancing competing priorities and driving projects to completion.

Work Arrangement: Fully remote

Eligible locations: US

The anticipated salary range for this position is $110,000-$140,000 annually, depending on experience, skills, and geographic location. This role also features a variable compensation structure (commissions) in addition to the base salary and benefits.