Sr. Customer Solutions Manager, USAF

About the role

Amazon Web Services is seeking a Senior Customer Solutions Manager to support Air Force (DAF) Intelligence and Information Dominance customers.

Responsibilities

• Own & Influence: Lead complex DoD customer engagements end-to-end as a trusted advisor to senior military and civilian decision makers, delivering measurable outcomes across multiple USAF programs.
• Drive Adoption & Delivery: Develop and execute cloud adoption roadmaps aligned with program milestones; accelerate delivery and value realization across a portfolio of classified workloads.
• Accelerate Value: Identify opportunities for large-scale migrations, generative AI, and modernization that advance USAF missions and operational efficiency.
• Navigate Ambiguity: Operate independently in classified environments (Secret/TS/SCI) with incomplete information, using high judgment to provide clarity to customers and internal teams.
• Enable & Govern: Design AI readiness assessments, governance frameworks, and executive briefings that prepare customers for cloud transformation and long-term operational excellence.
• Advocate & Advise: Serve as the customer's voice within AWS, providing actionable insights that inform service improvements and align internal teams to customer priorities.
• Collaborate & Coordinate: Bridge AEs, SAs, TAMs, and ProServe to ensure cohesive execution against customer cloud strategy.
• Build, Scale & Mentor: Build scalable mechanisms, develop best practices, and mentor within and across teams to elevate CSM performance.

Requirements

• 6+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
• Experience with USAF organizational structure, DoW acquisition processes and contract vehicles, and cloud architectures across multiple classification levels.
• Current, active US Government Security Clearance of Top Secret or above.

Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines.
• Experience in DoW or Intelligence Community environments with understanding of DoW/IC infrastructures, policies, and operational requirements.