Customer Solutions Manager, USAF

About the role

The Senior Customer Solutions Manager will support Air Force (DAF) customers, driving the growth and shaping the future of emerging technologies for the warfighter. The ideal candidate will have expertise in entrepreneurial environments, translating customer requirements into technology solutions, and implementing and delivering technology solutions that drive measurable customer outcomes.

Responsibilities

• Accelerate delivery against customer outcomes as part of a cross-functional account team
• Manage an existing portfolio of mission-critical customers
• Ensure successful execution and value realization across USAF programs supporting command and control, weather, intelligence, and OCONUS missions
• Drive adoption strategies, collaborate across AWS, and engage with customers and industry partners to influence and accelerate cloud and AI adoption
• Manage 25–40% travel dependent on customer locations and classification requirements

Requirements

• Expertise operating in entrepreneurial and highly matrixed environments
• The ability to translate customer requirements into technology solutions
• Past performance implementing and delivering technology solutions that drive measurable customer outcomes
• An understanding of DoD infrastructures, policies, and operational performance requirements
• Current, active US Government Security Clearance of Top Secret or above

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Skills

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is $153,600.00 - $207,800.00 USD annually.

Schedule

Full-time.