Customer Solutions Manager, USAF

About the role

Amazon Web Services is seeking a Senior Customer Solutions Manager to support our Air Force (DAF) Intelligence and Information Dominance customers. In this role, you will have the exciting opportunity to help drive the growth and shape the future of emerging technologies for the warfighter.

Responsibilities

• Own & Influence: Lead complex DoD customer engagements end-to-end as a trusted advisor to senior military and civilian decision makers, delivering measurable outcomes across multiple USAF programs
• Drive Adoption & Delivery: Develop and execute cloud adoption roadmaps aligned with program milestones; accelerate delivery and value realization across a portfolio of classified workloads
• Accelerate Value: Identify opportunities for large-scale migrations, generative AI, and modernization that advance USAF missions and operational efficiency
• Navigate Ambiguity: Operate independently in classified environments (Secret/TS/SCI) with incomplete information, using high judgment to provide clarity to customers and internal teams
• Enable & Govern: Design AI readiness assessments, governance frameworks, and executive briefings that prepare customers for cloud transformation and long-term operational excellence
• Advocate & Advise: Serve as the customer's voice within AWS, providing actionable insights that inform service improvements and align internal teams to customer priorities
• Collaborate & Coordinate: Bridge AEs, SAs, TAMs, and ProServe to ensure cohesive execution against customer cloud strategy
• Build, Scale & Mentor: Build scalable mechanisms, develop best practices, and mentor within and across teams to elevate CSM performance

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in customer-facing roles
• Current, active US Government Security Clearance of Top Secret or above

Qualifications

• Expertise operating in entrepreneurial and highly matrixed environments
• The ability to translate customer requirements into technology solutions
• Past performance implementing and delivering technology solutions that drive measurable customer outcomes
• An understanding of DoD infrastructures, policies, and operational performance requirements

Skills

• Expertise operating in entrepreneurial and highly matrixed environments
• The ability to translate customer requirements into technology solutions
• Past performance implementing and delivering technology solutions that drive measurable customer outcomes
• An understanding of DoD infrastructures, policies, and operational performance requirements

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

Base salary range for this position is $131,300.00 - $177,600.00 USD annually.

Schedule

This position requires 25–40% travel dependent on customer locations and classification requirements.