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Sr. Customer Solutions Manager, Strategic Accounts CSM Team

Amazon Web Services (AWS) · Mountain View, CA · 3 wk ago
ConsultingFull-time

About the role

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts team. In this highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Responsibilities

  • Accelerating AWS Adoption through Delivery and Execution
  • Identify & Align on Strategic Opportunities
  • Customer Enablement
  • Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.

Requirements

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
  • Bachelor's degree in science, technology, engineering, math, business or equivalent
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Qualifications

  • PMP certification, or SCRUM/Agile, SAFe certification (preferred)
  • Experience implementing cloud services including migrations and modernization projects or similar (preferred)

Skills

  • Strong technical background
  • Awareness of details that matter
  • Excellent problem-solving abilities
  • Exemplary communication skills
  • Ability to gain stakeholder buy-in
  • Peer leadership and negotiation skills
  • Enterprise cloud experience and operational excellence
  • Passion for delivering a great customer experience
  • Obsession with contributing to the day-to-day management of customers’ successful migration to AWS

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

  • USA, CA, Mountain View - 176,600.00 - 239,000.00 USD annually

Schedule

This position requires 15% - 30% travel across the calendar year to the customer.

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