Sr Customer Solutions Manager, Strategic Accounts

About the role

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Responsibilities

• Accelerating AWS Adoption through Delivery and Execution
• Identify & Align on Strategic Opportunities
• Customer Enablement
• Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.

Requirements

• Establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
• Work with the Account team to work backwards from the customer to identify and pursue strategic cloud opportunities.
• Serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and technical customer engagements are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy)
• 5+ years of experience engaging with executive/senior customer stakeholders (e.g., Director+ level), driving business outcomes through technology adoption
• 3+ years of hands-on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization

Skills

• Strong technical background, familiar with agentic AI/GenAI
• Excellent problem-solving abilities
• Exemplary communicators both at the executive and project team level
• Peer leader, able to gain stakeholder buy-in, negotiate and lead virtual teams
• Enterprise cloud experience and operational excellence
• Evangelize AWS services and influence customers for adopting them
• Passionate about delivering a great customer experience by deploying AWS solutions and driving innovation

Benefits

• Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.