Sr Customer Solutions Manager, Strategic Accounts

About the role

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Responsibilities

• Accelerating AWS Adoption through Delivery and Execution
• Identify & Align on Strategic Opportunities
• Customer Enablement
• Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.

Requirements

• Establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
• Work with the Account team to work backwards from the customer to identify and pursue strategic cloud opportunities.
• Serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Manage cadence by leading the reporting and tracking functions along the way. Translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.
• Lead the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and technical customer engagements.

Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy)
• 5+ years of experience engaging with executive/senior customer stakeholders (e.g., Director+ level), driving business outcomes through technology adoption
• 3+ years of hands-on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization

Skills

• Strong technical background, familiar with agentic AI/GenAI
• Excellent problem-solving abilities
• Exemplary communicators both at the executive and project team level
• Peer leader, able to gain stakeholder buy-in, negotiate and lead virtual teams
• Enterprise cloud experience and operational excellence
• Evangelize AWS services and influence customers for adopting them
• Passionate about delivering a great customer experience by deploying AWS solutions and driving innovation

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is listed below. Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.