Sr Customer Solutions Manager , Strategic Accounts

About the role

Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS.

Responsibilities

• Help guide AWS customers along their multi-year journey to the cloud.
• Ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
• Partner with customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption.
• Guide the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
• Manage cadence by leading the reporting and tracking functions along the way.
• Translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.
• Lead the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions.
• Bring the best of AWS/Amazon to our customers, proactively helping solve the customer’s challenges through new ideas, tools and mechanisms.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Qualifications

• Experience implementing cloud services including migrations and modernization projects or similar.
• PMP certification, or SCRUM/Agile, SAFe certification.

Skills

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

Schedule

Role could require travel depending on candidate location, 25-35%.