Sr Customer Solutions Manager, Strategic Accounts

About the role

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Our team is committed to helping large industry-leading enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our customers, which means that we focus on business outcomes on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Key responsibilities

• Establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
• Accelerate AWS Adoption through Delivery and Execution
• Identify & Align on Strategic Opportunities: work with the Account team to work backwards from the customer to identify and pursue strategic cloud opportunities, including large-scale workload migrations & modernizations, GenAI/Agentic, data and analytics, digital innovation, high performance computing, product innovation, and business agility.
• Customer Enablement: serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Implement governance structures to effectively govern both our partnership with the customer, and the customer's adoption of AWS.
• Translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.
• Manage cadence by leading the reporting and tracking functions along the way.
• Own the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and technical customer engagements.
• Think big, invent and take ownership on customer challenges.
• Proactively help solve the customer's challenges through new ideas, tools and mechanisms.

Basic qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy)
• 5+ years of experience engaging with executive/senior customer stakeholders (e.g., Director+ level), driving business outcomes through technology adoption
• 3+ years of hands-on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization

Preferred qualifications

• Experience advising C-suite or executives on cloud strategy, digital transformation, or Gen AI/Agentic strategy
• Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact
• Experience managing a portfolio of complex, high-value workloads across industry verticals
• Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic
• Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship)
• Excellent written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives
• AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth

Pay

USA, GA, Atlanta: 153,600.00 - 207,800.00 USD annually
USA, NC, Raleigh: 153,600.00 - 207,800.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Schedule

This position requires 15% - 30% travel across the calendar year to the customer.

This response is AI-generated, for reference only.