Sr. Customer Solutions Manager, Scale CSM
About the role
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud.
Responsibilities
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Aid customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Develop long-term strategic relationships with key accounts
- Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
Requirements
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Qualifications
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
- PMP certification, or SCRUM/Agile, SAFe certification
Skills
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and deadlines
- Experience with cloud computing and related technologies
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Schedule
Final schedule will be determined based on factors including experience, qualifications, and location.