Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries
About the Role
As a Customer Solutions Manager (CSM) in Healthcare & Life Sciences at AWS, you'll drive cloud transformation for leading organizations, shaping the future of patient care, drug discovery, and clinical innovation. You'll partner with senior leaders at global HCLS enterprises to accelerate their cloud adoption journey, delivering measurable business outcomes and strategic value.
Responsibilities
- Strategic Partnership & Leadership:
- Take end-to-end ownership of diverse projects, interfacing with core account teams (Sales, Support, Solutions Architecture, Professional Services, product/engineering teams) and customer stakeholders.
- Understand customer business vision, culture, and processes to evangelize AWS services and influence adoption.
- Serve as the customer's cloud journey coach and advocate within AWS.
- Technical & Business Transformation:
- Guide customers through AWS adoption stages, solving challenges with innovative ideas, skills, and tools.
- Frame technical topics for executive leaders (CIO, CFO, CMO, CTO, CISO) to drive alignment and decision-making.
- Advocate for customers across AWS to ensure their success.
- Industry Expertise:
- Apply Life Sciences industry knowledge to translate business requirements into cloud solutions.
- Drive outcomes in patient care, drug discovery, clinical trials, regulatory compliance, and healthcare innovation.
Qualifications
- Proven track record leading transformational projects with senior leadership at large enterprises.
- Experience with cloud adoption at large organizations, driving strategic initiatives.
- Fluency in the Life Sciences industry, including regulatory requirements and clinical workflows.
- Bachelor's degree (advanced degree preferred) in a technical or business field relevant to HCLS.
- AWS Solution Architect Associate certification (current or ability to earn within 90 days).
Skills
- Exceptional ability to lead through influence across diverse stakeholders.
- Critical thinking and self-motivation, with ability to navigate ambiguity.
- Data-driven decision-making using metrics to measure success.
- Excellent communication skills, tailoring messaging to different audiences.
- Innovative mindset with passion for solving complex challenges.
Pay
Base salary ranges by location:
- USA, GA, Atlanta: $153,600 - $207,800 annually
- USA, MA, Boston: $153,600 - $207,800 annually
- USA, NY, New York: $169,000 - $228,600 annually
- USA, VA, Arlington: $153,600 - $207,800 annually
Includes sign-on payments and restricted stock units (RSUs). Final compensation based on experience, qualifications, and location.
Schedule
Travel 15-30% as needed, primarily for customer-facing events.
About The Team
The AWS HCLS Industries team is dedicated to enabling transformation journeys for customers. We meet customers where they are, working backwards from industry-specific needs to drive business outcomes. Our team focuses on industry use cases, whether in product development, sales, delivery, or partnerships. We value critical thinking, innovation, and diverse perspectives.