Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries

Drive transformation for leading Healthcare & Life Sciences organizations while shaping the future of patient care, drug discovery, and clinical innovation through AWS cloud and AI solutions. Partner with senior leaders at global HCLS enterprises to accelerate their cloud adoption journey, delivering measurable business outcomes and strategic value.

About The Role

Customer Solutions Managers (CSMs) at AWS are obsessed with accelerating customer cloud adoption and driving measurable value from cloud investments. As a CSM in Healthcare & Life Sciences, you'll partner with senior leaders and engineering teams at global organizations to strategize and manage their end-to-end cloud transformation journeys. We help Healthcare & Life Sciences organizations adopt advanced cloud and AI solutions while migrating existing workloads to the cloud. Together with customers, we shape and execute strategies to build mindshare and broaden the use of AWS offerings across their enterprises.

Responsibilities

• Take end-to-end ownership of diverse projects and initiatives, interfacing with core account teams including Sales, Support, Solutions Architecture, Professional Services, product/engineering teams, and customer stakeholders
• Establish deep understanding of your customer's business vision, culture, and processes to evangelize AWS services and influence adoption of the right solutions at the right time
• Serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• Leverage your experience with large-scale transformations to shepherd customers through their AWS adoption stages, solving challenges through innovative ideas, skills, tools, and mechanisms
• Frame deeply technical topics appropriately for different executive leaders (CIO, CFO, CMO, CTO, CISO) to drive alignment and decision-making
• Advocate throughout AWS on behalf of customers, ensuring their success is prioritized across all touchpoints
• Apply your fluency in the Life Sciences industry to translate business requirements into cloud solutions that address industry-specific challenges
• Drive business outcomes focused on patient care, drug discovery, clinical trials, regulatory compliance, and healthcare innovation

Requirements

• Proven track record leading transformational projects with senior leadership at large enterprise organizations
• Experience with cloud adoption at large enterprise organizations, with demonstrated ability to drive strategic initiatives
• Fluency in the Life Sciences industry, including understanding of regulatory requirements, clinical workflows, and industry challenges
• Bachelor's degree (advanced degree preferred) in technical or business field relevant to the HCLS industry
• AWS Solution Architect Associate certification (current or ability to earn within 90 days of hire)
• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Skills & Attributes

• Exceptional ability to lead through influence across diverse stakeholder groups
• Critical thinking and self-motivation with proven ability to navigate ambiguity
• Data-driven decision maker who uses metrics to measure success and drive improvements
• Excellent communication skills, both written and verbal, with ability to tailor messaging to different audiences
• Innovative mindset with passion for solving complex customer challenges

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Schedule

Travel 15-30% as needed, primarily for customer facing events.

About The Team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

The HCLS Industries team at AWS is committed to helping customers enable their transformation journeys. Our primary goal is to meet customers where they are and work backwards from their industry-specific needs to transform their business and industry. Our team speaks the language of our customers, focusing on business outcomes and industry use cases in everything we do — whether building products and solutions, selling, delivering, or partnering.

At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We celebrate innovation, encourage data-driven decision making, and foster an environment where diverse perspectives drive better outcomes.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at Amazon Jobs Benefits.

Pay

• USA, GA, Atlanta: 153,600.00 - 207,800.00 USD annually
• USA, MA, Boston: 153,600.00 - 207,800.00 USD annually
• USA, NY, New York: 169,000.00 - 228,600.00 USD annually
• USA, VA, Arlington: 153,600.00 - 207,800.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.