Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries

About the role

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Healthcare & Life Sciences (HCLS) team. In this role, you will independently own and drive end-to-end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for AWS customers. Our team is committed to helping industry enterprise customers enable their digital transformation journeys by meeting them where they are in their cloud journey and working backwards from their industry-specific needs to transform their business and industry.

You will be a critical partner to our customers — working across central IT and Lines of Business on AI-led transformation, data strategies, and large-scale migrations. You work backwards from customer business problems to drive adoption and lead discussions that move initiatives forward to increase adoption through business value. You are encouraged to think big, invent, and take ownership of customer challenges, bringing the best of AWS/Amazon to our customers while proactively solving their challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background, excellent problem-solving abilities, and be exemplary communicators at both the executive and project team level. You will be a peer leader, gain stakeholder buy-in, and successfully engage virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions and help drive secure, robust solutions.

Responsibilities

Customer Solutions Managers are responsible for six focus areas:

• Independent End-to-End Initiative Ownership: Independently own customer initiatives across the full journey — from opportunity identification through delivery and ongoing adoption. Work backwards from customer business problems, lead scoping and architecture discussions with Solutions Architects, and drive initiatives to successful outcomes.
• Large Customer Program Ownership: Implement governance structures for large initiatives. Run cadences, drive cross-workstream alignment, and ensure customer stakeholders see progress and value.
• Delivery Accountability: Be the steward of business outcomes on initiatives delivered by Professional Services and/or partners. Set governance, monitor progress, and escalate early when delivery is at risk.
• Strategic Opportunity Identification & Execution: Work backwards from customer business objectives to identify and drive strategic cloud opportunities — GenAI, agentic AI, migrations, data platforms, commercial innovation. Partner with Global Account Managers and Solutions Architects to drive executive relationships and uncover new opportunities to increase cloud adoption.
• Accelerate Adoption & Customer Enablement: Drive consistent AWS adoption across the account. Build customer cloud fluency through enablement, learning events, and hands-on engagement so customers unlock the full value of AWS and scale independently.
• Builder Mindset (growing in importance): Bring a builder mindset — comfort with emerging technologies and a willingness to get hands-on, prototyping low-complexity solutions alongside Solutions Architects to demonstrate value and build technical credibility with customers.

A day in the life: HCLS customers are rapidly expanding their relationship with AWS across central IT and Lines of Business. You independently own your workstreams. On any given day, you might be shaping an opportunity through scoping and architecture discussions, driving adoption through enablement, escalating a delivery issue, or presenting initiative status at a customer governance meeting. You partner closely with Global Account Managers and Solutions Architects and operate with entrepreneurial ownership throughout the customer journey.

Qualifications

Basic Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business, or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Experience solving problems with technology in the Healthcare/Life Sciences Industry.
• Track record of independently owning and delivering complex, multi-stakeholder initiatives with ambiguous scope.
• Demonstrated ability to engage senior business leaders and communicate in business outcomes.
• AWS certifications (Solutions Architect Associate, AI Practitioner) or equivalent cloud architecture knowledge.
• Experience with GenAI, agentic AI, or data platform initiatives.

Pay

The base salary range for this position is $153,600 - $207,800 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.