Sr. Customer Solutions Manager, Aerospace and Satellite

About the role

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to senior stakeholders at commercial space, satellite, and aerospace companies — shaping strategies that influence customer transformation initiatives and driving significant outcomes across multiple business units and lines of business through modern cloud solutions.

Responsibilities

• Own & Influence: Lead complex customer engagements, to include Sales, Support, Solutions Architecture, Professional Services, and customer teams — acting as a trusted advisor to senior stakeholders and decision makers to deliver measurable business outcomes across multiple aerospace and satellite organizations.
• Drive Strategic Execution: Own end-to-end execution of strategic customer initiatives including change management and adoption acceleration, developing and executing cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — negotiating resources and priorities as needed and ensuring alignment across all stakeholder groups.
• Accelerate Value & Transformation: Drive significant outcomes that advance customer value and transformation objectives across multiple business units or lines of business — identifying opportunities for large-scale modernization, generative AI, agentic AI, and migrations that advance space missions and operational efficiency.
• Navigate Ambiguity: Operate independently in dynamic, complex, and undefined situations, using high judgment and emerging technologies to make decisions despite incomplete information and uncertainty — providing clarity and guidance to customers and internal teams.
• Enable & Govern: Design enablement programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence — including real-time, hands-on customer demos and workshops leveraging emerging technology.
• Advocate & Advise: Serve as the customer's trusted strategic advisor and their voice within AWS, communicating with senior customer stakeholders from technical leads to business executives — providing actionable customer insights and feedback that inform AWS service improvements, including aerospace-specific service teams.
• Build, Scale & Mentor: Leverage emerging technologies to proactively build, optimize, and scale mechanisms that eliminate non-differentiated work and enable scalable execution across multiple customer engagements — developing technical best practices and approaches that enhance team capabilities and mentoring within and across teams to elevate performance.

Qualifications

• 8+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• 8+ years of enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• USA, CO, Denver - 153,600.00 - 207,800.00 USD annually
• USA, TX, Austin - 153,600.00 - 207,800.00 USD annually