Customer Solutions Manager, Aerospace and Satellite

About the role

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to commercial space, satellite, and aerospace companies navigating their cloud adoption and AI transformation journey — helping them translate ambitious space missions into measurable business outcomes through modern cloud solutions.

Responsibilities

• Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations.
  • Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — translating strategic initiatives into concrete, sequenced actions.
  • Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance space missions and operational efficiency — from intelligent satellite imagery processing to autonomous ground system operations agents.
  • Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence.
  • Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams — including AWS Ground Station and aerospace-specific service teams.
  • Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy.
  • Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the aerospace & satellite segment — including agentic frameworks that can be replicated across space operators and launch providers.
• A Day in the Life: As a CSM on the AWS Aerospace & Satellite team, you' are the customer trusted advisor, and will serve as the central connector between our space industry customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones. You'll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations — such as transitioning on-premises ground segment infrastructure to the cloud — lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve aerospace use cases — such as autonomous satellite health monitoring, AI-driven orbital maneuver planning, intelligent Earth observation data pipelines, or generative AI copilots for mission operations — and manage go-live events that mark critical transitions.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Experience in customer-facing roles.
• 5+ years of Space Vehicle/Satellite Operations, Space Communications or related industry experience.

Preferred Qualifications

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.
• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification.