Customer Solutions Manager, Aerospace and Satellite

About the role

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to commercial space, satellite, and aerospace companies navigating their cloud adoption and AI transformation journey — helping them translate ambitious space missions into measurable business outcomes through modern cloud solutions.

Responsibilities

• Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations.
• Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — translating strategic initiatives into concrete, sequenced actions.
• Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance space missions and operational efficiency — from intelligent satellite imagery processing to autonomous ground system operations agents.
• Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence.
• Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams — including AWS Ground Station and aerospace-specific service teams.
• Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy.
• Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the aerospace & satellite segment — including agentic frameworks that can be replicated across space operators and launch providers.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Experience in customer-facing roles.
• 5+ years of Space Vehicle/Satellite Operations, Space Communications or related industry experience.

Skills

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.

Benefits

• Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

Pay

Base salary range for this position is $131,300.00 - $177,600.00 USD annually.

Schedule

This position requires 25% - 40% travel dependent on geo and time of year.

Contact

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.