Sr Customer Service Rep
Lincare · Gloversville, NY · 2 mo ago
OTHRFull-time
About the Role
This employee supervises all Customer Service functions related to order entry while following procedures established by management.
Responsibilities
- Assists the Customer Service Supervisor in overseeing all Customer Service personnel.
- Actively participates in training Customer Service staff, including new hires.
- Monitors the flow of orders to and from the Customer Service Department.
- Deletes, corrects, or re-enters patient orders as necessary.
- Monitors phone calls to ensure proper telephone techniques are used by Customer Service personnel.