Sr Customer Qualification Engineer - 2274
About the role
As a Senior Customer Qualification Engineer, your primary role is to provide support for customer qualifications on our datacenter SSD products. During the product qualification phase, you will provide support on test execution, failure analysis, and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.
Responsibilities
- Configure qualification infrastructure from multiple customers for execution
- Drive execution of customer qualifications according to schedule
- Work with the Product Support lead to ensure alignment of tasks
- Perform failure triage on any issues found during qualifications
- Manage issues in defect tracking systems
- Drive issues to resolution in a timely manner
- Write test status reports on a regular basis
Qualifications
7+ years hands-on technical experience with SSDs or related storage devices -or- BS degree in engineering or equivalent field and 5+ years hands-on technical experience
Advanced understanding of computer system architecture fundamentals
Platform-level troubleshooting skills to include run/break/fix capabilities and issue isolation
Experience triaging issues in Windows and/or Linux server operating systems
Experience developing Python/PowerShell/Bash scripts for cross-team usage
Familiar with data manipulation/analysis (spreadsheets or more advanced tools)
Good technical communication skills providing both detail and clarity in complex scenarios
- Experience with PCIe/NVMe protocols, including analyzer and power measurement tools
- Experience with SSD performance measurement tools and methodologies
- Experience with OCP Datacenter NVMe SSD specifications and SSD test system usage
- Experience engaging with stakeholders of a product development organization
Benefits
- Excellent medical and non-medical benefits
- 401(k) matching
- Pet insurance
- Generous PTO allotment
- Holiday shutdown
- Flexible work options
- Investment in you: opportunities for career growth and personal development training
- Open-minded management
- Empowering employees by listening and responding to ideas, issues, and approaches
- Variety of cultures, perspectives, backgrounds and experiences
- Opportunity, belonging and respect initiatives to strengthen company culture
Pay
The expected salary for this position is $99,560.00 - $165,930.00.
Req#2274