Sr Customer Experience Partner – 4PL

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. With a presence in more than 130 countries and a workforce of over 100,000 employees, we are committed to connecting and simplifying our customers’ supply chains.

About the role

We are seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. This role will play a critical part in managing end-to-end logistics activities while leveraging data, systems, and operational insights to deliver outstanding customer outcomes. As a trusted partner to both customers and internal stakeholders, you will oversee operational execution, identify improvement opportunities, analyze performance trends, and drive excellence across complex logistics processes.

Key Responsibilities

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs
• Build and maintain strong customer relationships while serving as a trusted operational advisor
• Support end-to-end transportation and supply chain operations across multiple modes
• Analyze service performance, identify trends, and recommend process improvements
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions
• Lead operational reviews and prepare KPI reporting for customers and leadership teams
• Coordinate new projects, system enhancements, and operational initiatives
• Manage operational exceptions and ensure timely resolution of customer issues
• Collaborate with Control Tower, Program Management, and Global Service Center teams
• Drive continuous improvement efforts through root-cause analysis and performance management

Who We Are Looking For

• 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations
• Experience with both import and export operations strongly preferred
• Supply Chain Management and Control Tower experience highly desirable
• Strong systems knowledge and comfort working with transportation management platforms
• Exceptional analytical and data interpretation skills
• Ability to identify business trends and process improvement opportunities
• Strong stakeholder management and customer-facing communication skills
• Proven ability to manage competing priorities and deliver results under pressure
• Strong proficiency in Excel, reporting tools, and operational analytics
• Curiosity, initiative, and a continuous improvement mindset

Role Details

Location: Charlotte, North Carolina or The Woodlands, TX
Job Type: Full-time
Salary Range: $70,000 – $75,000 annually
Bonus: 10% annual bonus opportunity