Sr. Customer Assistance Representative - Mount Vernon

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are the largest and fastest growing privately owned automotive rental and leasing company in North America, working towards our shared vision to be the world's best and most trusted mobility company.

This position is located at 500 S 34th St, Mt Vernon, IL 62864.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
• Manage outgoing calls for callback management, accounts receivable (A/Rs), and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner; provide directions and general assistance.
• Assess condition of rental upon return; process returns, check-ins, and exit kiosk transactions.
• Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner.
• Understand and communicate rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and other additional equipment.
• Notify Management of any known vehicle problems and required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
• Perform miscellaneous and backup duties as assigned.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required.
• Must have at least 1 year of prior customer service, retail, or administrative support experience.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

Pay

$19.05 per hour. Overtime rate will be paid for hours over 40 per week.

Schedule

• Monday: 7:30am to 6:00pm
• Tuesday: 7:30am to 6:00pm
• Wednesday: 7:30am to 6:00pm
• Thursday: 7:30am to 6:00pm
• Friday: 7:30am to 6:00pm
• Saturday: 9:00am to 12:00pm (every other)
• Sunday: OFF

This position is a 47-hour work week.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits (Medical, Prescription Drug, Dental, and Vision)
• Life Insurance
• Training and development