Customer Service Rep - Vernon Hills

Position Summary

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Key Responsibilities

• Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.

Required Qualifications

• High School Diploma or equivalent
• Experience working in a customer-focused environment and delivering timely, helpful solutions
• Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise
• Comfortable using Microsoft Office applications and learning workplace technology that supports customer service
• Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals

Additional Responsibilities

Perform other duties as assigned.

Compensation & Benefits Overview

• Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.
• Comprehensive and flexible benefits package including medical plans with multiple coverage options, prescription drug coverage, dental and vision benefits, Employee Assistance Program, basic life insurance, optional supplemental life insurance and dependent coverage, short-term and long-term disability coverage, critical illness, accident, and pet insurance options, 401(k) plan with company match and vesting, and tuition assistance.