Sr. Cust Serv Rep

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk-in inquiries.
• Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Collaborates with stocking inventory management to meet customer requirements.
• Sources and purchases products in branch inventory, distribution center inventory or supplier inventory.
• Expedites backorders and purchase orders to meet customer needs.
• Works directly with the customer to determine the most cost-effective shipping method for orders.
• May handle customer and supplier returns.
• May have dedicated account responsibility.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Aids less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

Requirements

• Typically requires a high school diploma or GED.
• Five (5) or more years of related experience or an equivalent combination.

Qualifications

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

Skills

• Excellent communication skills.
• Multi-tasking and time management skills.
• Computer proficiency.
• Negotiation skills.
• Product knowledge.
• Reliability, organization, and attention to detail.

Benefits

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Pay

Details about pay are not specified in this job posting.

Schedule

Details about schedule are not specified in this job posting.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.