Cust Serv Rep II

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquiries regarding products, provides quotes, and handles order entry.

Requirements

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

Qualifications

• Education: High school diploma or GED.
• Experience: Three (3) to five (5) years of related experience or an equivalent combination.

Skills

• Excellent communication skills (written, verbal, listening).
• Time management and multi-tasking skills.
• Computer skills.
• Negotiation skills.
• Product knowledge.
• Attention to detail.

Benefits

• Healthcare coverage.
• 401(k).
• Tuition.
• Reimbursement.
• Vacation.
• Sick leave.
• Holiday pay.

Pay

Not specified.

Schedule

Not specified.