Sr Cust Serv Rep

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk-in inquiries.
• Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Collaborates with stocking inventory management to meet customer requirements.
• Sources and purchases products in branch inventory, distribution center inventory or supplier inventory.
• Expedites backorders and purchase orders to meet customer needs.
• Works directly with the customer to determine the most cost-effective shipping method for orders.
• May handle customer and supplier returns.
• May have dedicated account responsibility.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Aids less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Performs other duties as assigned.

Requirements

• Typically requires a high school diploma or GED.
• Five (5) or more years of related experience or an equivalent combination.

Qualifications

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

Skills

• Excellent communication skills.
• Multi-tasking and time management skills.
• Computer proficiency.
• Negotiation abilities.
• Product knowledge.
• Reliability, organization, and attention to detail.

Benefits

• Healthcare coverage.
• 401(k).
• Tuition assistance.
• Reimbursement.
• Vacation.
• Sick leave.
• Holiday pay.

About the Role

Motion is a company that specializes in the value-added fabrication of belt, hose, and cut & molded products. We serve a diverse range of industries and applications. Our workplace culture emphasizes teamwork and continuous improvement.