Sr CSC Service Desk Technician

Role SMS has an immediate opening for a Sr. Service Desk Technician on the Cryptologic and Cyber Systems Division (CCSD) team at the Lackland Air Force Base site in San Antonio, TX. The team supports CCSD by ensuring communications are secure and protected against cyber threats while providing continuous access for authorized users.

Responsibilities

• Provide end‑user IT support for hardware, software, network access, and enterprise applications; troubleshoot and resolve technical issues using ticketing systems and remote support tools.
• Install, configure, and maintain workstations and enterprise network systems while ensuring cybersecurity compliance through STIG implementation and vulnerability management.
• Support common user workstations and associated software; build equipment using latest SDC images and perform desktop installations.
• Manage remote desktop sessions to assume control of end‑user devices for problem analysis and resolution.
• Handle Moves, Adds, and Changes (MAB) requests, including service adjustments, device provisioning, and port security requirements.
• Provide multi‑media coordination for conferences, meetings, and Video Teleconference (VTC) operations.
• Support information systems such as AFSCI, NIPRNet, SIPRNet, NSANet, and Tier networks.
• Perform systems administration tasks: install, support, and maintain computer systems; plan and respond to service outages; diagnose hardware and software failures; implement security preventive measures.
• Maintain compliance with Information Assurance Vulnerability Alerts (IAVA), Information Assurance Vulnerability Bulletins (IAVB), Time Compliance Network Orders (TCNO), and Security Technical Implementation Guide (STIG) guidance.
• Document problems and resolutions in ticketing systems; escalate issues as needed following the priority matrix.

Required Qualifications

• Bachelor’s degree in computer science or a related technical discipline, or equivalent combination of education, certifications, training, and experience.
• 5–8 years of directly related experience in service desk and support.
• Proficiency with Windows operating systems and Microsoft Office products.
• Experience with Microsoft Active Directory.
• Ability to work independently and as part of a team.
• Strong work ethic, willingness to take on new challenges, and good communication/interpersonal skills.
• Ability to follow policies and procedures and communicate clearly both verbally and in writing.
• Experience supporting classified intelligence networks is a plus.

Desired Qualifications

• Working familiarity with PowerShell.
• Familiarity with Microsoft Power Automate tools.

Certifications

• IAT‑II: CompTIA Security+ CE or SSCP.
• HDI‑CSR certification (commitment to obtain within 30 days of hiring).

Clearance

Must hold an active DoD Top Secret/SCI clearance or a Top Secret clearance with the ability to obtain SCI.