Sr Crew Contract Specialist

Responsibilities

• Runs regularly-scheduled reporting and distributes reports to all relevant parties
• Troubleshoots workflow errors
• Creates new workflows and reporting (e.g., in Alteryx, Excel, or Tableau) at the direction of (but with limited assistance from) the Manager
• Maintains supplier information in the Crew Hotels system
• Creates training materials for new vendors as needed
• Affords assistance with large, cross-departmental projects and new technology implementations, including assessing risks and designing/testing processes
• Serves as the liaison for the LEAD Operations (Pilot Training) Team with limited assistance from the Manager
• Maintains Pilot training class lists and analyzes data to properly allocate trainees amongst contracted hotels and transportation vendors
• Serves as the primary educator of new Crew Contract Specialists
• Effectively explains all processes as well as the reasoning behind current process design
• Provides one-on-one instruction, shadowing, and guided, hands-on learning and reports progress and areas for opportunity/improvement to the Crew Hotels & Transportation Manager
• May perform other job duties as directed by Employee's Leaders

Requirements

• Intermediate knowledge of Crew Contract Specialist role and responsibilities (including execution of daily tasks with limited direction from the Crew Hotels & Transportation Manager)
• Ability to effectively communicate and teach these skills to new Team Members
• Intermediate knowledge of Microsoft Word, Outlook, PowerPoint, and Excel
• Intermediate knowledge of Microsoft Teams and SharePoint (including maintaining and updating SharePoint sites)
• Intermediate knowledge of Alteryx and Tableau (including maintaining current reports and workflows as well as creating new ones from scratch)
• Ability to communicate verbally and in writing in a clear and concise manner (including use of proper grammar and spelling)
• Ability to self-motivate, display a strong work ethic, and establish/maintain a high degree of credibility and integrity
• Ability to effectively prioritize multiple tasks, displaying a sense of urgency, with no direction from the Manager
• Ability to effectively manage and organize multiple work streams simultaneously
• Ability to analyze large data sets and create new technology workflows with limited direction from the Manager

Qualifications

• Required: High School Diploma or GED
• PREFERRED: Experience in Alteryx, Tableau, Quickbase, Comply, Coupa, Ironclad, SharePoint page management, and Excel
• PREFERRED: Experience in invoicing, auditing, contract preparation, and contract management

Benefits

• Competitive market salary from $81,200 per year to $90,200 per year*
• Additional bonus opportunities available at the discretion of the company
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
• Health insurance for you and your eligible dependents (including pets)
• Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Annual ProfitSharing contribution in the Southwest Retirement Savings Plan
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Competitive health insurance for you and your eligible dependents (including pets)
• Explore more Benefits you’ll love:

Physical Abilities

• Ability to perform work duties from desk for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Extended hours and limited travel may be required on occasion
• Must meet confidentiality expectations with respect to proprietary and sensitive Company information