Sr Credit Coordinator

About the role

The Credit Coordinator is responsible for managing collection activities for an assigned portfolio of customer accounts while supporting the overall credit and accounts receivable function. This position works closely with Regional and Branch leadership, sales teams, customers, collection agencies, and legal partners to resolve past-due balances, disputes, lien and bond matters, and other collection-related issues.

Responsibilities

• Manage collection activities for an assigned accounts receivable portfolio, including follow-up on delinquent and past-due accounts.
• Create, negotiate, and approve customer payment plans within established authority levels.
• Process and approve lien waivers in accordance with company procedures and applicable requirements.
• Monitor and comply with applicable state and federal lien and bond laws for assigned branches and territories.
• Identify and reconcile short payments, unapplied cash, and other account discrepancies.
• Follow up on customer disputes in a timely manner and partner with Regional leadership, Branch management, and sales representatives to reach resolution.
• Facilitate the placement of delinquent accounts with third-party collection agencies and recommend legal action when appropriate.
• Maintain regular communication with Regional and Branch leadership and sales teams regarding collection activity, account status, disputes, and potential credit risks.
• Communicate professionally with customers to resolve outstanding balances while maintaining positive business relationships.
• Visit customers and branch locations as needed to address collection matters and strengthen working relationships.
• Maintain accurate documentation of collection activity, payment arrangements, disputes, and account status.
• Perform other duties and responsibilities as assigned.

Qualifications

• 5 years of collections, accounts receivable, or credit-related experience; experience in distribution, wholesale, manufacturing, or the construction industry is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Demonstrated customer service and problem-solving skills.
• Ability to communicate effectively with customers, sales representatives, branch personnel, and management.
• General proficiency with Microsoft Windows and Microsoft Office applications, including Excel.
• Ability to exercise sound judgment when handling sensitive customer and financial matters.

Preferred Qualifications

• Knowledge or experience within the construction industry.
• Familiarity with construction lien and bond requirements.
• Previous experience using an automated collections platform, such as GetPaid or an equivalent system.
• Understanding of accounts receivable, cash application, credit, and collections processes within a construction-related distribution environment.