Sr Credit Bureau/Testing Manager

About the role

The Sr. Controls & Testing Credit Bureau Reporting Manager will work within the Consumer Bureau Management Team to execute and oversee a comprehensive controls and testing program, ensuring all customer and account data is reported accurately, timely, and in full compliance with FCRA and Metro2 standards.

Responsibilities

• Manage risk through controls surrounding credit bureau reporting and disputes; meet and exceed strategic objectives by providing expert analysis to support risk frameworks
• Serve as primary point of contact to Technical teams supporting Metro2 reporting; translate business requirements into technical specifications in partnership with data engineers and project managers
• Plan and direct projects in accordance with project timelines; manage competing priorities and deliverables
• Think creatively, investigate data environments, and work with internal and external partners to standardize and innovate practices for oversight, testing, and management of reported account data
• Utilize quantitative and empirical analysis to surface emerging issues and advise the Credit Reporting Team accordingly
• Implement effective procedures and controls to mitigate risk across the credit bureau reporting lifecycle
• Manage testing libraries and documentation in alignment with operating procedures and business requirements
• Ensure full compliance with company policies, prevailing regulations (including FCRA), and industry standards (CDIA Metro2/CRRG)
• Support operational evaluations and audits; identify gaps and implement corrective actions

Requirements

• 7+ years of progressive experience in credit bureau reporting, data quality, analytics, or risk/controls within banking, financial services, or fintech
• Demonstrated experience with the CDIA CRRG/Metro2 format for reporting data to the credit bureaus
• Experience with industry-specific testing tools (e.g., Data Quality Scanner, DataARC 360), systems of Record (e.g., SHAW) and Metro2 data files/copybooks
• Demonstrated ability to build and manage test case libraries and documentation aligned to business requirements and operating procedures
• Experience managing KRI/KPI reporting packages, controls testing, and risk/issue management programs
• Familiarity with change management processes, version control, and procedures for tracking data and code changes
• Experience working with data engineers, project managers, and technical teams to translate business requirements to technical specifications
• Excellent verbal and written communication skills with strong presentation capabilities to senior leadership
• Strong attention to detail with willingness to credibly challenge data and produced metrics
• Results-oriented with the ability to manage multiple priorities in a fast-paced environment

Qualifications

Qualified candidates must have a bachelor's degree in a relevant field and a minimum of 7 years of progressive experience in credit bureau reporting, data quality, analytics, or risk/controls within banking, financial services, or fintech.

Skills

• Hands-on experience using AI tools to accelerate work and improve output quality
• Ability to use AI tools effectively and show colleagues how to use them
• Understanding of AI limitations and where human judgment remains critical

Benefits

Includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

Pay

The target base salary range for this position is $100,000 - $120,000.

Schedule

Lehi, Utah. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered.

Work Location

Lehi, Utah

Time Zone Requirements

Primarily MT

Travel Requirements

Monthly/quarterly/as needed travel to Happen Bank offices and/or other locations, as needed.

Notice on AI Tool Use

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process. You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out. During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment. We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure. We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.