Sr Cred & Colls Speclst

Responsibilities

• Provide analytical support and coordination of credit and collection activities for both RI Energy's electric and gas segments, including active and inactive residential and non-residential customers.
• Lead, coordinate or contribute to updating and reviewing the uncollectible forecasts for RI Energy.
• Understand and ensure compliance with Rhode Island Utility regulations and RI Code.
• Benchmark other utility and industry practices to identify opportunities for improvements in RI’s processes.
• Work closely with CCC Supervisors and Senior CSRs to support operational decisions, interpret policy, and oversee response to ad-hoc collection communication from customers.
• Develop communication and training for Call Center and Field Services employees.
• Oversee bankruptcy process, training, communication, and response to customers.
• Respond to policy clarification requests from Call Center employees.
• Develop and maintain policy and process documentation.
• Maintain visibility to field and CCC for immediate issue resolution during collections season.
• Run controls for collection actions to ensure collection paths are working properly.
• Maintain and review cash controls to monitor customer payment activity.
• Respond to company Audit requests by third parties and Corporate Audit Services.
• Provide yearly RI PUC consumer reports related to collection activities.
• Oversee changes in regulatory communication to customers and prepare standard written notices to customers.
• Develop joint action plans with Call Center and Field Operations and conduct follow-up actions.
• Manage yearly PUC requirements such as 4770 reporting, as well as monthly information requirements.
• Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among co-workers.
• Ability to prepare regression models to forecast collection budgets.

Qualifications

• Intermediate Level: Required Education - Bachelor's Degree Required Experience - Minimum of 2 years’ experience in a collections environment Proficient in a Customer Information System Proficient in MS Office applications Working knowledge of RI credit and collection processes
• Preferred Qualifications - MBA Excellent Oral and written communication and interpersonal skills Good business judgment Demonstrated experience in areas including regulatory, business operations, customer services, credit and collections.
• Senior Level: Required Experience - Minimum of 5 years’ experience in a collections environment Proficient in a Customer Information System Proficient in MS Office applications Working knowledge of RI credit and collection processes
• Preferred Qualifications - MBA Excellent Oral and written communication and interpersonal skills Good business judgment Demonstrated experience in areas including regulatory, business operations, customer services, credit and collections.