Sr. Creative Program Manager, Creative Garage

Key job responsibilities

• Resource Management & Capacity Planning
• Own end-to-end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10+ global businesses
• Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks
• Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership
• Make trade-offs between short-term delivery needs and long-term team sustainability, escalating appropriately when constraints require senior input

• Creative Operations & Process
• Own the studio's project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting.
• Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps
• Own and evolve creative development processes end-to-end (concept to production) across mediums including video, digital, social, OOH, direct mail, events, and sales collateral—ensuring on-time, on-budget delivery
• Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output
• Drive operational excellence best practices across the studio; identify where to simplify, automate, or extend solutions for the best outcome

• Program Reporting & Studio Health
• Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting
• Develop program reporting across finance, business reviews, client satisfaction, and team goals—connecting operational metrics to org-level objectives
• Contribute to OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy

• Stakeholder Management & Communication
• Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org
• Drive cross-functional alignment across multiple business partners and external agencies globally; educate partners on studio process, SLAs, and capacity constraints
• Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints—finding a path forward in difficult situations
• Present updates to stakeholders and cross-functional partners, including senior management up to VP level, with clear and concise written and verbal communication
• Own change management communications for studio operations updates across creative team and business stakeholders

About the team

We call ourselves the Creative Garage. We are an internal creative studio built to centrally support the global supply chain org. We believe creatives working together on a central team creates a stronger, more collaborative environment—more career growth opportunities and stronger creative solutions for our customers. We make logistics human and love telling the stories of those who make the supply chain work. Most importantly, we make great creative and have fun doing it.

Come build with us.

Basic Qualifications

• 8+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Deep experience owning and administering Workfront as a system of record for resource management and project delivery
• Proven ability to design and implement scalable processes and mechanisms that improve creative studio efficiency
• Experience managing complex, cross-functional programs end-to-end across multiple concurrent workstreams with minimal supervision
• Strong written and verbal communication skills, with experience presenting to senior leadership

Preferred Qualifications

• 5+ years of driving process improvements experience
• Knowledge of general AI tools
• Experience working in a matrixed organization
• Experience in a shared-services or centralized creative model supporting multiple business lines simultaneously
• Strong process improvement background (e.g., CIP, Kanban, Kaizen, Lean) with a track record of measurable efficiency gains
• B2B marketing, transportation, logistics, or supply chain experience a bonus, but not required.