Creative Program Manager, Creative Garage

About the role

Creative Garage is the central creative team supporting the portfolio of global transportation products. The team focuses on building brand awareness, recognition, acquisition and engagement with global transportation brands through the human stories behind logistics. The team builds and owns the global brands and the creative expression of these brands throughout the customer journey. They work closely with global marketing and customer insights partners to test and learn creative, ensuring their design solutions resonate with the target audience. They have high standards and strive to continuously raise the bar across all creative elements.

Responsibilities

• Triage and traffic all new creative requests submitted to the studio, quickly assessing information gaps and identifying owners and next steps.
• Project manage creative development projects end-to-end (from concept to production) across various mediums (such as video, digital, social, OOH, direct mail, events, sales collateral), ensuring projects are delivered on-time and within budget.
• Build and manage workback schedules, with a deep understanding of dependencies from both marketing and creative playbooks. Meet timelines and minimize disruption to partner teams, especially during peak efforts. Include buffer time, plan for the unexpected, and ensure dependencies are not broken by changes.
• Hold Creative Garage team members and business partners accountable to project timelines, ensuring work is completed on time and on budget.
• Apply process improvement methodologies (e.g., Agile, Lean, Kaizen, CIP) to continuously improve team productivity and throughput.
• Identify and document tool and process innovations that systematically improve studio efficiency, output, and overall quality of the work.
• Build relationships with client partners and peers. Educate business partners on studio process and SLAs, understand their pain points and objectives, and consult on potential solutions.
• Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus technical constraints. Escalate appropriately when issues exceed scope.
• Present studio work and updates to stakeholders and cross-functional partners, including management.
• Manage post-launch support plans (e.g., post-mortems, issue/ticket management) and look for opportunities to improve system quality and operational excellence.
• Promote a sense of transparency, visibility, and community among the team.

Qualifications

• 5+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Knowledge of creative and brand development process
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
• Experience in cross-channel deliverables—photography, video, digital, social, print, OOH

Preferred Qualifications

• Self-starter with a strong sense of ownership and bias for action
• Experience in digital technologies and creative process platforms (PM software, etc.)
• Experience gathering and analyzing data to drive continuous business improvements
• Strong process improvement background and creative project management skills (e.g., CIP, Kanban, Kaizen). Attention to detail is crucial.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.