Sr. Creative Program Manager, Creative Garage

About the role

Worldwide Operations represents critical components of Amazon’s transportation network, overseeing global middle‑ and last‑mile products for B2B and B2C customers. Creative Garage (CG) is a shared‑services creative studio that builds and owns global brands for supply‑chain products, working closely with marketing, sales, and customer insights partners. The Senior Creative Program Manager will own resource management, capacity planning, and creative operations for a team of 25+ creatives supporting 10+ global businesses. This high‑impact individual contributor role designs long‑term operational solutions, manages complex cross‑functional programs end‑to‑end, and serves as the operational backbone connecting business demand, creative capacity, and team health.

Responsibilities

• Resource Management & Capacity Planning
  • Own end‑to‑end resource management and capacity planning, mapping creative skills and availability across programs.
  • Maintain workload balance, strategically assigning projects to internal and external resources.
  • Build and maintain forecasting models to anticipate demand, identify gaps, and inform headcount and vendor recommendations.
  • Make trade‑offs between short‑term delivery needs and long‑term team sustainability, escalating when necessary.
• Creative Operations & Process
  • Own the studio’s project‑management platform (Workfront) as the source of truth for status, allocation, and reporting.
  • Triage and traffic all new creative requests, assessing scope and determining owners and next steps.
  • Own and evolve end‑to‑end creative development processes across video, digital, social, OOH, direct mail, events, and sales collateral.
  • Design and implement scalable mechanisms to improve studio efficiency, throughput, and quality.
  • Drive operational‑excellence best practices, identifying opportunities to simplify, automate, or extend solutions.
• Program Reporting & Studio Health
  • Develop and maintain studio health dashboards for capacity utilization, delivery performance, and pipeline forecasting.
  • Create program reporting for finance, business reviews, client satisfaction, and team goals.
  • Contribute to OP1/OP2 narratives and organizational goal‑setting related to creative operations.
• Stakeholder Management & Communication
  • Serve as the primary operational point of contact for Creative Garage, building partnerships with internal creatives and global supply‑chain business partners.
  • Drive cross‑functional alignment with external agencies, educate partners on studio processes, SLAs, and capacity constraints.
  • Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints.
  • Present updates to senior stakeholders, including VP‑level, with clear written and verbal communication.
  • Own change‑management communications for studio‑operation updates.

Basic Qualifications

• 8+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
• Deep experience owning and administering Workfront as a system of record for resource management and project delivery.
• Proven ability to design and implement scalable processes that improve creative studio efficiency.
• Experience managing complex, cross‑functional programs across multiple concurrent workstreams with minimal supervision.
• Strong written and verbal communication skills, with experience presenting to senior leadership.

Preferred Qualifications

• 5+ years of driving process‑improvement initiatives.
• Knowledge of general AI tools.
• Experience working in a matrixed organization.
• Experience in a shared‑services or centralized creative model supporting multiple business lines.
• Strong process‑improvement background (e.g., CIP, Kanban, Kaizen, Lean) with measurable efficiency gains.
• B2B marketing, transportation, logistics, or supply‑chain experience is a bonus.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program and mental‑health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

USD 115,600 – 160,000 annually (Bellevue, WA, USA).