Sr.Coordinator, Quality Control

About the role

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. What Performance Monitoring contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Responsibilities

• Demonstrates knowledge of quality systems and approaches.
• Demonstrates an understanding of the relevant regulations, standards, and operating procedures.
• Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
• Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
• Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
• Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.

Qualifications

• Call Monitoring experience preferred.
• Case Audit experience preferred.
• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 3+ years experience in related field, preferred.

Schedule

New hire training: 8:00am‑5:00pm CST the first week of employment (mandatory attendance).

Full‑time position (40 hours/week) with scheduled shift Monday‑Friday, 7:00am‑5:00pm CST.

Remote work: U.S. residents only; requires a dedicated, quiet, private, distraction‑free workspace with high‑speed internet. Cardinal Health provides computer and equipment; employee must supply a secure broadband connection (DSL, cable, or fiber) with minimum 15 Mbps download, 5 Mbps upload, max 30 ms ping, hardwired to router and surge protector with network line protection. Dial‑up, satellite, Wi‑Fi, or cellular are not acceptable.

Pay

Anticipated hourly range: $23.10 – $29.61 per hour (bonus not eligible).

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs